BroadbandAdvisor

Privacy Policy

Effective: January 1, 2025 · Last updated: January 1, 2025

Plain-language version: Your bill is deleted after analysis. We keep only anonymized benchmark data (provider, service type, monthly cost) to improve accuracy over time. We store your contact details only if you give them to us. We never sell your data.

1. What we collect

Your telecom bill (PDF)

When you upload a bill, it is transmitted to our servers over TLS 1.3 encryption, processed by our AI in memory, and then permanently deleted. The PDF is never written to persistent storage. This happens within seconds of your report being generated.

Anonymized benchmark data

After your bill is analyzed, we extract and retain a small set of anonymized data points to improve our benchmarking accuracy over time. Specifically: provider name, service category (e.g., broadband, DIA), connection speed or tier, monthly cost, and general region. We do not retain your company name, account numbers, billing address, or any other personally identifying information from the bill. This data is used only to calibrate our market rate comparisons.

Contact information

If you choose to unlock your full report or request a specialist, we ask for your name, email address, and optionally your company name. This information is stored only to send you your report and, if you request it, to connect you with a specialist. We do not contact you unless you explicitly ask us to.

Usage data

Standard server logs including IP address, browser type, and pages visited. This data is aggregated and not linked to individuals. Retained for up to 90 days for security and performance monitoring.

2. How we use it

  • To generate and deliver your telecom bill analysis
  • To send you your report summary if you request it
  • To improve our benchmarking accuracy using anonymized market data (provider, service type, cost, region — no personal information)
  • To connect you with a specialist if you request one
  • To respond to support inquiries

We do not use your data for advertising, behavioral profiling, or sale to third parties.

3. What we keep and for how long

Bill PDFs

Deleted immediately after analysis. Retention time is under 120 seconds in all cases.

Anonymized benchmark data

Provider name, service type, connection speed, monthly cost, and region. Retained indefinitely to improve analysis accuracy. Contains no personally identifiable information.

Contact information

Name and email retained until you request deletion, or for a maximum of 24 months of inactivity, whichever comes first.

4. Who we share it with

We do not sell, rent, or trade your personal information. We share data only with:

  • Anthropic (our AI provider): Bill text is sent to Anthropic's API to generate analysis. Anthropic does not retain your data after processing per their API terms.
  • Airtable (our CRM): If you submit contact information, your name and email are stored to manage follow-up.
  • Legal requirements: If required by law or to protect our rights, we may disclose information to authorities.

We have no data-sharing relationship with any telecom carrier or ISP.

5. Security

All data is transmitted using TLS 1.3 encryption. We do not store your bill PDF on disk or in any persistent storage system. Access to our systems is restricted to authorized personnel. We undergo periodic security reviews and follow industry best practices for data handling.

6. Your rights (GDPR / CCPA)

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request deletion of your personal data
  • Object to or restrict processing of your data
  • Receive your data in a portable format
  • Withdraw consent at any time

To exercise any of these rights, email privacy@broadbandadvisor.com. We will respond within 30 days.

7. Cookies

We use only essential session cookies required for the tool to function. No advertising cookies, no tracking pixels, no third-party analytics that share your data. You can disable cookies in your browser settings, though this may affect tool functionality.

8. Changes to this policy

We may update this policy periodically. We will notify users of material changes by updating the effective date at the top of this page. Continued use after changes constitutes acceptance of the updated policy.

9. Contact

Questions? privacy@broadbandadvisor.com or use our contact form.