Ziply is a fiber-first carrier with a regional mindset, not a national enterprise sales machine. The reps are easier to reach than Comcast or Spectrum, and the pricing philosophy leans toward published rates plus light negotiation rather than deep discounts off a tariff. Most small business deals close at or near the rate card. The flip side is that Ziply does not have the layered approval process you see at AT&T, so a single rep can usually move on price within a defined band. Support is local and responsive on outages, but billing disputes can take a few cycles to resolve, as the recent BBB reconnection fee case showed.
Ziply Fiber bought the Pacific Northwest properties from Frontier in 2020 and immediately started rebuilding the copper network with fiber. Five years in, they have one of the most complete fiber footprints in Washington, Oregon, Idaho, and Montana.
The pitch is simple. Symmetrical fiber, no contract requirement on most plans, and a price that usually undercuts Comcast and Spectrum on fiber to the building.
Ziply Fiber Business inside BCE
Ziply Fiber Business is now an independent business unit of Bell Canada, a wholly owned subsidiary of BCE Inc. (TSX, NYSE: BCE), after BCE completed its acquisition of Ziply Fiber on August 1, 2025. BCE said the close expanded Bell's U.S. fiber footprint by about 1.4 million locations, while Ziply says it serves Washington, Oregon, Idaho, and Montana and has expanded into 100 new markets, with documented business-serving cities including Seattle, Hillsboro to Portland, Spokane, New Meadows, and Prosser.
On April 13, 2026, Ziply said its 400 Gig Northern Link Route went fully live end to end, offering 39.5 ms roundtrip latency between Seattle and Chicago over a 2,100-mile route, which is the kind of route asset that matters for businesses with cross-country dependencies. On the billing side, a BBB complaint responded to on April 2, 2026 said Ziply billed a customer who canceled service $42.04 in phone and internet reconnection fees on the closing statement, and the company later credited the charges to bring the balance to zero.
As of May 2026, Ziply Fiber does not post a universal public business monthly rate on its current small-business internet page; the page requires an address check and lists the 300/300, 500/500, Fiber Gig, and Fiber 2 Gig tiers without public dollar amounts. That is why competing quotes are the cleanest way to anchor a Ziply price comparison.
What Ziply sells
Three main business plans.
- Ziply Fiber Business 200 Mbps. Around $60 a month. Symmetrical fiber.
- Ziply Fiber Business 1 Gig. Around $100 a month. Symmetrical fiber.
- Ziply Fiber Business 2 Gig and 10 Gig. Custom quote, used by larger offices.
Ziply also sells dedicated internet access (DIA) for mid-market customers, with hard SLAs and static IPs.
Where Ziply serves
Ziply has fiber across Seattle, Tacoma, Spokane, Portland (OR), Salem, Eugene, Boise, Coeur d'Alene, Bozeman, Missoula, and many smaller Pacific Northwest cities. They build into rural areas the incumbents skipped.
If you are in their footprint, they are almost always cheaper than Comcast or Spectrum for fiber to the building.
What you should be paying
These are dedicated internet ranges from current carrier wholesale data, marked up to typical retail.
Ziply Fiber and peers, typical retail (mid 50%)
Monthly recurring charge, dedicated internet access (DIA). Numbers are derived from current carrier wholesale quotes. Shown as a metro-tier band where city-level data is thin.
| Speed | Typical retail (mid 50%) | Sample size |
|---|---|---|
| 100 Mbps | $630 – $1,060/mo | n = 6 |
| 500 Mbps | $955 – $1,660/mo | n = 6 |
| 1 Gbps | $1,195 – $2,000/mo | n = 7 |
| 10 Gbps | $1,560 – $6,250/mo | n = 6 |
If your bill sits above the high end of the band, you are likely overpaying.
Analyze My Bill FreeFor Ziply Business 1 Gig at $100, the comparison is significant. Comcast Business coax at 600 Mbps runs $150 to $230. Ziply sits 30 to 40 percent below the incumbent on price-to-speed.
When Ziply is the right answer
It fits when:
- Your address is in their footprint
- You want symmetrical upload for cloud backup, video, or VoIP
- You do not need a hard SLA with uptime credits
- You can run with standard business-grade support
For mid-market needs, Ziply's DIA product carries hard SLAs and is competitive with the larger national carriers.
The three side charges to watch on Ziply bills
Ziply keeps the bill cleaner than the incumbents. There are still items to flag.
- Federal Universal Service Fund (FUSF) fee. Real federal tax. Should be small.
- State and local taxes. Vary by jurisdiction.
- Equipment rental. $5 to $15 a month for the gateway, often waived on multi-year terms.
No data cap fee. No promo expiration.
How Ziply pricing changes at renewal
Ziply Business plans are typically month-to-month or 12-month with no early termination fee on the standard plans. The auto-renewal does not include the 30 to 50 percent jump you see on Comcast or Spectrum.
If your rate creeps up at renewal, retention is direct: name a competing quote, and Ziply will usually match or beat.
What to do this week
- Check the Ziply availability map at your business address.
- If you are in their footprint and currently on Comcast or CenturyLink, run the math. The gap is often $50 to $100 a month.
- If you are already on Ziply and your rate has crept up, get one competing quote and call retention.
Compare your current bill against Ziply and the rest of the market
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Related reading
How pricing plays out in practice
Contract terms to read before signing
What moves the needle with Ziply Fiber
When Ziply Fiber is the right call
When to look elsewhere
Frequently asked questions
Does Ziply Fiber require a contract for business internet?
Most small business broadband plans are month to month with no contract and no ETF. DIA and managed services are usually 24 or 36 month terms. The no-contract structure sounds friendly, but it means there is no renewal trigger, so prices drift up over time without a clear event that forces you to renegotiate.
How does Ziply Fiber pricing compare to Comcast Business in the Pacific Northwest?
On symmetrical fiber, Ziply typically undercuts Comcast Business by $30 to $80 per month at the 500 Mbps and 1 Gig tiers. Comcast's coax product can look cheaper at the headline rate, but once you add modem rental, static IPs, and the asymmetric upload limits, Ziply's fiber is usually the better dollar-per-Mbps deal in lit buildings.
What is the Ziply Fiber early termination fee?
On month-to-month small business broadband, there is no ETF. On term contracts for DIA, managed Wi-Fi, or business phone, the standard ETF is 100 percent of the remaining monthly charges through the end of term. Watch the closing statement for reconnection or equipment fees, which Ziply has billed even on canceled accounts.
Will Ziply Fiber negotiate on price?
Yes, but within a tighter band than the national carriers. A written competing fiber quote at the same speed usually pulls the retention desk down to within $10 to $20 of the competitor's price. They rarely beat the offer outright. Asking them to drop the static IP fee or include equipment is often easier than knocking the MRC down further.
Is Ziply Fiber reliable for business use?
On fiber to a lit building, uptime is generally strong and local support responds quickly to outages. The weak spot is billing dispute resolution, which can take multiple cycles. If you need a guaranteed 99.99 percent SLA with defined credits, buy the DIA product and get the credit structure in writing, not the standard small business plan.
What hidden fees show up on a Ziply Fiber business bill?
Common add-ons are static IP charges, managed Wi-Fi, business phone lines bundled at signup, and occasional reconnection or activation fees on account changes. There is also a $42 reconnection fee pattern that has appeared on closing statements. None of these are huge on their own, but together they can add 10 to 20 percent over the quoted MRC.